Quality and safety
Good care should be verifiable. This is how we safeguard quality, and where you can turn if something goes wrong.
- Kiwa ISO 9001Our quality management system is certified to ISO 9001 and is audited externally every year by Kiwa. That means documented working processes, measuring results and continuous improvement.
- Recognised training company (SBB)We train vocational (MBO) students under the guidance of a workplace trainer, in a safe learning environment. The recognition is granted and reviewed by SBB.
- Registered professionalsYouth support workers are SKJ-registered. All staff provide a Certificate of Conduct (VOG) before they start.
- 8-phase modelA proven method (Movisie) for support with needs across several areas of life: from sign-up and intake, through analysis, planning and implementation, to evaluation and moving on.
- Presence approachFollowing the other person's rhythm, being close rather than distant, and putting the relationship before the technique. The whole team is trained in this.
- Wkkgz and reporting codeWe comply with the Dutch Care Quality, Complaints and Disputes Act (Wkkgz): an independent complaints procedure, safe reporting of incidents, and the reporting code for domestic violence and child abuse.
Sources: SBB, the recognised training company; Movisie, 8-phase model intervention; Ondernemersplein (Dutch government), Wkkgz; Sociaal.net, presence according to Andries Baart.
Client confidential adviser
At Darna Care we believe it is important that our clients feel heard and safe. That is why we have a client confidential adviser, an independent professional who supports you if you have a care-related question, concern or complaint.
For this we are affiliated with the VertrouwensUnie. The confidential advisers of the VertrouwensUnie offer a listening ear, give advice and help you raise concerns or problems within the care provided. This always happens in confidence, and no one else is informed without your consent.
Wil je meer weten over wat een cliëntvertrouwenspersoon voor jou kan betekenen? Bekijk dan de brochure van de VertrouwensUnie voor uitgebreide informatie.
Contact the confidential adviser
Would you like to make a report straight away or contact the confidential adviser? Go to our reporting page and fill in the form. Your wellbeing is central to us, and we are always ready to give you the support you need.
Go to reporting pageNot satisfied? This is how it works
- 1Talk to your support workerOr to the coordinator. Most concerns can be resolved in a conversation.
- 2Submit a complaintThrough our complaints procedure. There is a form for clients and one for parents or legal representatives.
- 3Independent helpThe client confidential adviser from the VertrouwensUnie stands beside you, not beside us. If we cannot resolve it together, you can go to a recognised disputes body.