Complaints procedure

Last updated on: 29 January 2026

The staff of Darna Care take great pleasure in providing good care and do so as carefully as possible. Still, there may always be something you are unhappy about. In any form of care and support, things may not go entirely as you would wish. We would be glad to discuss this with you. What is more, your information helps us improve our work.

Who can submit a complaint

Clients, family members, (authorised) contact persons, administrators, mentors or guardians can submit a complaint.

What steps can you take?

1. Discuss the complaint with the person it concerns

The simplest and most direct route is to raise the complaint with the staff member involved or their manager. Sometimes a conversation shows that you misunderstood each other and that it was a misunderstanding.

2. Submit your complaint in writing

Je klacht of uiting van ongenoegen kun je (digitaal) via een klachtenformulier bij Darna Care indienen. Je mag je klacht ook kenbaar maken via info@darnacare.nl. Download hier ons klachtenformulier voor cliënten of hier ons klachtenformulier voor ouders/wettelijk vertegenwoordigers.

3. Submit a complaint to Klachtenportaal Zorg

It may be that you do not want a conversation or mediation, or that this has not led to a solution. You can then submit a written complaint to Klachtenportaal Zorg. They will give a ruling on the complaint. The description of your complaint must make clear what the complaint is about, who is involved and what happened. You can read about the procedure after submitting your complaint via the following link: Klachtenportaalzorg. You can submit your complaint (digitally) to Klachtenportaal Zorg via the following link: Submit a complaint digitally. You can also submit your complaint by post to the postal address below.

Postal address Klachtenportaal Zorg

Klachtenportaal Zorg
Westerstraat 117
1601 AD Enkhuizen
Telephone: 0228-322205
Email: info@klachtenportaalzorg.nl

Complaints regulations and annual reports

In ons klachtenreglement lees je hoe de klachtenprocedure werkt. Klik op de volgende links voor ons klachtenjaarverslag 2021, 2022, 2023, 2024 en 2025.